Privacy Policy

We are committed to safeguarding your personal information.

 PRIVACY POLICY — METRICVIP

Last updated: November 16, 2025

At MetricVIP, we take the privacy of our users seriously and are committed to protecting the personal information processed through our platform and website. This Privacy Policy explains how we collect, use, store, and safeguard your information.

1. Information we collect

We may collect the following data:

  • Account information: name, email address, password.

  • Billing information (if applicable): name, address, country, payment method.

  • Analytics data from external platforms voluntarily connected by the user.

  • Technical information: IP address, browser type, country, operating system, access time.

  • Cookies and similar technologies for functionality and analytics purposes.

2. How we use your information

Data collected may be used to:

  • Create, manage and authenticate your user account.

  • Generate analytical dashboards and reports.

  • Synchronize and process data from third-party platforms connected by the user.

  • Improve platform performance, security and UX.

  • Send service-related notifications and updates.

  • Manage payments, billing, and subscriptions (when applicable).

MetricVIP does not sell user information to third parties.

3. Information sharing

Information may only be shared under the following circumstances:

  • With service providers (hosting, infrastructure, payments, analytics) under strict confidentiality.

  • To comply with legal or judicial requirements.

  • To ensure safety, prevent fraud, or investigate security incidents.

We do not share data with third parties for advertising purposes.

4. Connection to social networks and external platforms via official APIs

MetricVIP connects to external platforms exclusively through their official APIs and only within the scope of permissions granted by the user.
Access is performed through secure authorization protocols such as OAuth, and we do not request or store direct login credentials or passwords.

Data obtained through external integrations is used solely for functional purposes (analytics, reporting, content scheduling, monitoring, etc.) and is never shared with third parties.

Users can revoke permissions at any time and the synchronization process will stop immediately.

5. Data security

MetricVIP implements strong technical and organizational security measures including:

  • SSL/HTTPS encryption

  • Restricted internal access

  • Secure authentication

  • Encrypted backups

However, no method of digital transmission is completely immune to vulnerabilities.

6. Data retention

Data is retained while the account remains active.
If a user deletes their account, data will be deleted or anonymized within a reasonable timeframe unless legally required otherwise.

7. User rights

Users have the right to:

  • Access their personal data

  • Correct or update their information

  • Request account deletion

  • Withdraw consent

  • Export their data (portability)

To exercise these rights, users may email support@metricvip.com.

8. Cookies

MetricVIP uses functional, analytics, and performance cookies.
Users can manage cookie preferences through their browser settings.

9. Third-party services

By connecting external accounts, users agree to the terms and privacy policies of those platforms.

10. Policy modifications

MetricVIP may modify this Privacy Policy at any time. Users will be notified if changes are significant.

11. Contact

For inquiries regarding this Privacy Policy, you may contact:

support@metricvip.com

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